Submit Documents
Documents and recipient information go in at the start of the order.
Service Updates
The order’s progress is added as visits happen, including server observations from each attempt.
Court Filing Option
Filing of the proof of service can be added at intake or after the serve is completed.
How a Pasadena order is worked
Address details from intake travel with the order to the assigned process server. For an institutional address, that’s the recipient’s department and any visitor procedures. For a retail or restaurant address in Old Pasadena or along Lake Avenue or Colorado Boulevard, that’s the operating hours. For a residential address, that’s the unit number and any access notes. Each visit is documented in the account through to the signed proof of service.
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Rush service may be available when documents need to be attempted quickly. Availability depends on order timing, document readiness, address accuracy, recipient details, and server availability.
Stakeout Coverage
A stakeout block can be reserved at order time so the server holds at the address through a planned window.
Same-Day Requests
Same-day handling is requested at intake; we confirm whether it can be placed once the order is reviewed.
Address Verification
The address can be checked before dispatch when intake flags any uncertainty.
Flat-Rate Pricing
A flat rate covers the standard serve. Rush and add-ons have their own line-item pricing visible at intake.
Court Filing Support
The proof of service can be filed at the appropriate court when filing is part of the order.
Order Updates
Each visit is logged to the account with date, time, and a brief observation.
Proof of Service Online
The proof of service is posted to your account as a PDF after it’s finalized.
Difficult Recipients
Recipients who avoid service get attempts at different times across the week. Stakeouts are an option for confirmed avoidance.