Start the Order
Open a new order through your account and enter the recipient and document details.
Service Updates
The order’s progress is added as visits happen, including server observations from each attempt.
Download the Proof
The signed proof of service downloads from your account once finalized.
How a Pomona order moves
The order is reviewed at intake for the recipient address, document type, and any access information. A registered process server is assigned to the address. Each visit is logged with date, time, and a brief observation; the proof of service is finalized through the account when the matter resolves.
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Same-Day Handling
Same-day handling can be requested when scheduling allows.
Standard Rate Sheet
The standard service rate is shown on the order screen at intake. Rush, stakeout, and other add-ons are listed separately.
Stakeout Service
Stakeout windows can be added when the recipient’s schedule shows up at predictable times.
Address Pre-Verification
Pre-attempt address review can be added when an address may be outdated. Useful for older case files.
Court Filing Add-On
Court filing can be added so the proof of service goes to the appropriate court directly.
Visit-by-Visit Updates
Each completed attempt posts to the order with the server’s note from the door.
Final Proof of Service
After the serve is complete, the signed proof is delivered through your account.
Working Evasive Recipients
Hard-to-reach recipients are worked across multiple windows. A stakeout can be scheduled when avoidance is established.