What is a Messenger Service?

January 31, 2024

A messenger service is a professional delivery service that specializes in quickly and safely transporting items like documents, messages, and small packages. Messenger services are sometimes known as courier services. Attorneys often use messenger services to send and receive legal documents that are sensitive or require a physical signature.

For attorneys in California, On-Call Legal is Los Angeles’ most dependable courier, offering same day delivery across the city for over 16 years. Our live tracking system allows you to monitor your package’s journey and keeps your informed in real-time. We’ve taken all measures to safeguard your trust, ensuring your confidential documents and packages are always in the safest hands. Contact us today and you can be sure your package reaches its destination promptly.

Messenger services use various transportation methods, including bikes and cars, to navigate through cities and deliver packages efficiently. They usually often come with features like real-time tracking and confirmation of delivery for added security and convenience. Especially in business transactions where speed, safety, and reliability are essential, a messenger service comes in handy for urgent or important deliveries.

In this blog, you’ll learn what a messenger service is, how it works, and how to choose the right messenger service for your packages.

Types of Messenger Services

Types of Messenger Services

There are different categories of messenger services based on various factors such as their mode of delivery, area of specialization, distance they can cover, services offered, etc. Each type of messenger service caters to specific needs and scenarios, ranging from quick local deliveries to specialized handling of sensitive materials and large-scale shipping operations. Some common types of messenger service include:

  • Standard Courier Service: A messenger service in this category that delivers packages, documents, and other items over various distances. They typically provide door-to-door service and may offer tracking and secure delivery options. This is the most common type of courier service. It’s suitable for you if you don’t have any special need for your package delivery.
  • Bicycle Messenger Service: One thing that makes bicycle messengers stand out is their ability to pass through traffic and deliver their packages very quickly. Bicycle messengers usually offer same-day delivery within a city. So, they’re most popular in urban, dense areas.
  • Motorcycle and Scooter Couriers: Similar to bicycle messengers, motorcycle messengers also navigate through traffic more easily because motorcycles do not require much space to go through. The most significant difference is that they can cover farther distances in a shorter time. They can also handle larger packages compared to bicycle messengers.
  • Medical Couriers: They specialize in transporting medical samples, records, and supplies. To protect the documents and keep them confidential where appropriate, medical couriers ensure they adhere to specific handling and confidentiality protocols.
  • International Courier Services: They are an international messenger service that handles shipping and delivery across different countries. To remain effective, they deal with customs and international shipping regulations and may collaborate with local messenger services in different regions.
  • Freight and Cargo Couriers: These messengers handle larger volumes of goods that do not fit traditional courier services. Freight and cargo couriers often offer options for both domestic and international shipping.

How Does a Messenger Service Work?

How Does a Messenger Service Work?

Our Messenger service follows systematic steps to ensure that your parcel is delivered quickly, efficiently, and reliably in their delivery. The general steps include:

1. Order Placement

A client initiates the process by placing an order with the messenger service. Most courier services accept orders through phone, websites, or mobile apps. In the order, the client provides details about the pickup and delivery locations, the type of item to be delivered, and any other specific delivery instructions or requirements.

2. Dispatch

After receiving the order, the messenger service sends a courier to pick up the item. The type of courier for the task depends on factors such as the size of the item, the distance between the pickup and delivery points, the urgency of the delivery, etc.

3. Pickup


The courier gets to the specified location for pickup. The pickup time often depends on the type and size of the product. For documents or small packages, this is usually a quick process. The courier might require a signature or other form of confirmation from the sender.

4. Transportation

The courier then transports the item to its destination. The suitable means of transport, such as bicycle, car, or van, depends on the distance involved, the nature of the item, and the service. For instance, fragile items might need a vehicle with more space than for documents. Also, courier services in urban areas may use bicycles or motorcycles for faster navigation through traffic.

5. Delivery

Upon reaching the destination, the courier delivers the item. Similar to pick-up, this often involves getting a signature or confirmation from the recipient. Some messenger services provide real-time tracking and updates to the client during this process.

6. Confirmation and Payment

After completing the delivery, the messenger service sends a message to the client to confirm that the package has been delivered. They include relevant details such as the time of delivery and the recipient’s signature. Finally, the messenger service bills the client for the service. They usually provide payment options such as cash, credit cards, debit cards, and online payment systems.

Let’s Deliver Your Packages

Let's deliver your packages!

Whether you’re sending some sensitive documents for companies or special packages for a friend, you need a reliable messenger service like On-Call Legal to be sure it is delivered safely. We’re not just a courier service but a fully bonded and insured partner. We’ve taken all measures to safeguard your trust, ensuring your packages are always in the safest hands. Call us today for a seamless delivery across California!

On-demand legal services with arranging services from eFiling to organizing and preparing your subpoena for records and/or personal appearance and much more.

Proud Member

Proud member of the California Association of Legal Support Professionals (CALSPro), National Association of Professional Process Servers (NAPPS) and Serve-Now Network of Process Servers

National Association of Professional Process Servers   California Association of Legal Support Pros   Local Process Servers

Work With Us
Follow Us
Corporate Office

On-Call Legal
2476 Overland Avenue
Third Floor
Los Angeles, CA 90064
T (310) 858-9800

© On-Call Legal © . All rights reserved.
Powered by GLP Marketing

GLP Marketing